Broadstairs, Kent · IT support across Kent

01843 482 279 support@squareoneit.co.uk Helpdesk Monday to Friday, 9am – 5pm

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Managed IT · Based in Broadstairs, supporting all of Kent

IT support for Kent businesses, handled properly.

SquareOne IT looks after the technology behind small and growing businesses across Kent: the helpdesk your team calls, the security that keeps you out of trouble, and the Microsoft 365, networks and connectivity everything else runs on. We fix problems fast, and we work hard to stop them happening at all.

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  • Microsoft Partner
  • Cyber Essentials certified
  • 5.0 on Google
  • Cyber Essentials certified, the same standard we help clients reach
  • 40+ years of combined technical experience
  • 24/7 monitoring on every plan, including Essentials
  • £23 per device, per month (ex. VAT), with no call-out fees

Our promise

If it's not working, it's our problem now.

Most small businesses in Kent don’t have an IT department. They have an office manager who knows where the router is, a director who resets passwords at 10pm, and a local “computer person” who’s great when you can get hold of them. It works right up until the day it doesn’t.

We replace all of that with one number and one team. When something breaks, you call us and we own it from start to finish. If the fault sits with your broadband provider or a software vendor, we tell you exactly who needs to do what. On our Business and Complete plans, we’ll chase them for you too.

  • Proactive, not reactive

    Around-the-clock monitoring spots failing disks, missed updates and suspicious sign-ins before your team does.

  • Security in every plan

    Managed detection and response (MDR) comes as standard, not as an upsell after something goes wrong.

  • Plain English, always

    You’ll understand what we did, why we did it and what it costs. No jargon and no surprise invoices.

What we do

Everything your business runs on, looked after by one team

Most IT problems don’t respect neat boundaries. A “slow computer” turns out to be the broadband, a “broken email” is an expired licence, and a “weird login” is a phishing attempt. That’s why we look after the whole picture.

Managed IT Support

A helpdesk your team can call, backed by monitoring, patching and maintenance that happen quietly in the background. New starters, leavers, laptops, printers and the everyday “can you just…” requests are all covered.

Microsoft 365

Licences right-sized, security settings switched on, and Teams and SharePoint set up so people can find things.

Backup & Recovery

Backups that are monitored and test-restored, plus a written plan for the day something goes badly wrong.

Business Internet

Full fibre, leased lines, SoGEA and Starlink, chosen for your building, not a sales target.

VoIP Phone Systems

Cloud phones that work from anywhere, in place well before your old phone lines are switched off.

How proactive support works

We look after your IT before you notice it needs looking after

Break-fix IT waits for something to go wrong. Managed IT is a loop that runs every day in the background, and each pass through it leaves your systems a bit safer and a bit more reliable.

  1. 01

    Monitor

    Every managed device reports in around the clock: disk health, updates, antivirus status, backup results and risky sign-ins. Alerts reach our team, not your inbox.

  2. 02

    Prevent

    Updates are tested and rolled out on a schedule, MFA and encryption are enforced, and warning signs like a failing drive get dealt with while they’re still warnings.

MonitorPreventSupportImprove
  1. 03

    Support

    When your team needs help, they reach an engineer who already knows your setup. Most problems are fixed remotely, often while you’re still on the phone.

  2. 04

    Improve

    Recurring issues get a root-cause fix, not a fifth reboot. We review your setup with you regularly and plan upgrades before they turn into emergencies.

Why SquareOne

Why Kent businesses move their IT to us

Businesses usually come to us after one bad week: a ransomware scare, a server that finally gave up, or an IT provider that stopped answering the phone. Here’s why they stay.

  • Cyber EssentialsCertified. We practise what we recommend.
  • Microsoft PartnerLicensing and Microsoft 365 expertise.
  • Google reviews5.0 stars from 4 reviews

  • Local, and easy to reach

    Our team works from the Kent Innovation Centre in Broadstairs. When something needs hands on site, you get an engineer who knows Kent, not a courier and a ticket number.

  • You talk to engineers, not a script

    Calls reach the people who actually look after your systems. They know your setup, your staff and your history, so you never have to start from the beginning.

  • One predictable monthly cost

    Simple per-device pricing with no call-out charges, so a busy month for the helpdesk isn’t a busy month for your accounts team.

  • Security is part of the service

    Every plan includes managed endpoint protection with MDR, and we hold Cyber Essentials ourselves. We don’t sell security we don’t practise.

  • Everything written down

    Onboarding, changes and fixes are documented, so your setup never depends on one person’s memory. That includes ours.

  • IT that keeps up with growth

    Hiring? Opening a second site? Moving to the cloud? We plan the technology side with you so it’s ready before your new people start.

Plans & pricing

Straightforward pricing, per device, per month

Three plans, no hidden extras. Choose the level of cover that fits your business now and move up when you grow.

Essentials

Start-ups that want the fundamentals covered

£23per device
per month + VAT

Includes:

  • 9–5 helpdesk support
  • Endpoint protection (MDR)
  • 24/7 device & system monitoring
  • Managed Windows updates
Get started with Essentials
Most popular

Business

Growing businesses that want security built in

£28per device
per month + VAT

Everything in Essentials, plus:

  • Proactive remediation
  • Vendor management
  • IT strategy planning
  • Microsoft 365 backup
Get started with Business

Complete

High-growth teams that can’t afford a gap

£35per device
per month + VAT

Everything in Business, plus:

  • 24/7 helpdesk support
  • Security awareness training
  • Simulated phishing campaigns
  • Managed password manager
Get started with Complete

All prices exclude VAT. No call-out fees, no charge per ticket, and projects are quoted separately and agreed up front.

See full pricing and estimate your cost

Where we work

IT support across Kent, from Thanet to Tunbridge Wells

Our office is in Broadstairs, and our clients are spread across the county. Remote support reaches every one of them in minutes. When a job needs an engineer on site, we plan the visit around your day.

East Kent is home turf: Margate, Ramsgate and Broadstairs are on our doorstep, and Canterbury, Whitstable, Deal and Dover are a short drive away. We also support businesses in Ashford, Folkestone, Maidstone, Medway and West Kent, with regular site visits planned around each client.

Distances are straight-line miles from our Broadstairs office.

Map of Kent showing the towns we support and our Broadstairs officeAshfordBroadstairsCanterburyDealDoverFolkestoneMaidstoneMargateMedwayRamsgateRochesterTunbridge WellsWhitstable
SquareOne IT, Broadstairs Towns we support

Switching is simple

Moving your IT to us takes weeks, not months

Most businesses put off changing IT provider because they expect disruption. We handle the handover so your team barely notices, apart from the fact that things start working better.

  1. 1

    Free IT review

    We look at your devices, Microsoft 365, backups, network and security, then tell you honestly what’s fine, what’s risky and what’s urgent.

  2. 2

    Clear proposal

    A fixed monthly price based on your devices and the plan you choose, with any one-off fixes itemised separately. No small print.

  3. 3

    Smooth onboarding

    We collect access and documentation from your previous provider, deploy our monitoring and security tools, and close the gaps we found.

  4. 4

    Ongoing care

    Your team gets the helpdesk, you get regular reviews, and your IT gets a little better every month.

What clients say

Rated by the businesses we look after

5.0 ★★★★★

4 reviews on Google

Read all our Google reviews
★★★★★

Superb service. We have been working together for 6 months whilst integrating new systems to our business.

J H 4 months ago on Google
★★★★★

We’ve recently started working with SquareOne IT and couldn’t be happier. They’ve been incredibly flexible in understanding how our business operates and finding solutions that work for us. They also managed our email migration to Microsoft 365 smoothly, creating savings and improving security, with minimal disruption to the business. A genuinely helpful team with a fantastic can-do attitude. Nothing seems too much trouble, and we’re very happy to recommend them.

Read the full review by Deborah Tantardini on Google
Deborah Tantardini a week ago on Google
★★★★★

I had an excellent experience with Square One IT and greatly appreciated the service provided. Thank you to the team for your support. I would happily recommend Square One IT to others.

Azad 2 weeks ago on Google
★★★★★

SquareOne IT have been exceptional in helping Simplex Healthcare Ltd achieve Cyber Essentials Certification. They carried out a detailed gap analysis, completed all remediation work promptly, and managed the IASME form submission with real expertise. Their professionalism, clarity and efficiency made a complex process very easy to navigate. I highly recommend them to any organisation seeking reliable Cyber Essentials support.

Read the full review by Victor Damba on Google
Victor Damba a month ago on Google

Reviews from Google Maps, updated automatically. See all reviews Leave us a review

From the blog

Practical IT advice for Kent businesses

All articles

Questions

IT support in Kent: common questions

Can’t see your question? Call 01843 482 279 or email hello@squareoneit.co.uk. You’ll get a straight answer from an engineer.

How much does IT support cost for a small business in Kent?

Our managed IT support is priced per device, per month: £23 for Essentials, £28 for Business and £35 for Complete. A ten-person office with ten laptops on the Business plan would pay £280 a month plus VAT for helpdesk support, monitoring, security and Microsoft 365 management, with no call-out fees on top. Project work such as a new network or an office move is quoted separately and agreed before it starts.

What’s the difference between managed IT support and pay-as-you-go?

With pay-as-you-go (or “break-fix”) support, you call someone when something breaks and pay for their time. Nobody is watching your systems in between. Managed IT support is a fixed monthly service: we monitor, patch and secure your devices continuously, so many problems are fixed before they cause downtime, and when you do need help it’s already paid for.

Which parts of Kent do you cover?

We support businesses right across Kent, including Canterbury, Margate, Ramsgate, Broadstairs, Whitstable, Deal, Dover, Folkestone, Ashford, Maidstone, Medway, Rochester and Tunbridge Wells. Most support is delivered remotely, and our engineers travel from Broadstairs when a job needs someone on site.

Can you take over from our current IT provider?

Yes, and we do most of the work. We’ll arrange the handover of admin accounts, passwords, licences and documentation with your outgoing provider, deploy our monitoring and security tools, and fix anything urgent we find along the way. Your team keeps working throughout.

Are you Cyber Essentials certified?

Yes. SquareOne IT holds Cyber Essentials certification, and we help clients achieve it too. That includes preparing devices, closing gaps in firewalls, updates and access control, and guiding you through the assessment.

Do you offer 24/7 IT support?

Every plan includes 24/7 monitoring of your devices and systems. Our helpdesk is open Monday to Friday, 9am to 5pm on the Essentials and Business plans, and the Complete plan adds 24/7 helpdesk support for businesses that can’t afford to wait until morning.

Let’s make IT the thing you stop worrying about

Book a free, no-obligation IT review. We’ll look at how your technology is really set up and give you a clear, prioritised list of what to fix, whether or not you work with us.

Book a free IT review 01843 482 279