Managed IT services
Your whole IT estate, run like it matters
Helpdesk support keeps your people working. Managed IT services keep the business itself moving forward. That means the cloud platforms, servers, devices, automation and long-term planning behind everything, looked after by one managed service provider with a roadmap and a budget you can see.
- Microsoft Partner
- Cyber Essentials certified
- 5.0 on Google
Beyond the helpdesk
IT run as a service, not a string of emergencies
Most small businesses buy technology in bursts: a new server when the old one dies, a hurried move to the cloud during a crisis, laptops bought one at a time from whoever had stock. Each decision makes sense on the day. Together they leave an estate nobody fully understands.
Managed IT services turn that around. We take responsibility for the platforms your business runs on, keep them documented and monitored, and agree a rolling roadmap with you. Upgrades are planned, costed and scheduled, and nothing arrives as an emergency invoice.
- A single, documented picture of every system, licence and device you own
- A 12-month roadmap reviewed with you regularly, with costs attached
- Proactive replacement before hardware fails, not after
- One accountable partner for cloud, devices, servers and suppliers
Your IT roadmap
Every item costed, so budgets are planned, not surprises
What’s covered
Managed IT services we deliver
Pick the areas you need, or let us look after all of them as one managed service.
- Cloud Computing Move to the cloud, or get more from it, with security and costs kept under control.
- Server Management On-premises and cloud servers patched, monitored, backed up and planned for.
- Mobile Device Management Company phones, tablets and laptops enrolled, secured and remotely manageable.
- AI & Automation Copilot, AI tools and workflow automation that save real hours, set up safely.
- Digital Transformation Replace paper, spreadsheets and legacy systems with tools that fit how you work.
- IT Consultancy Independent advice, audits and project leadership when you need a second opinion.
IT support or managed services?
Which one do you need?
The two overlap, and most clients have both. This is the simplest way to tell them apart.
| Managed IT support | Managed IT services | Both, as one service | |
|---|---|---|---|
| Focus | Your people: helpdesk, users, day-to-day fixes | Your platforms: cloud, servers, devices, strategy | Everything, with one team accountable |
| Typical question | “Why won’t Outlook open?” | “Should we still have a server?” | Both, answered by people who know your set-up |
| Planning horizon | Today and this week | The next one to three years | Now and later, joined up |
| Priced as | Per device, per month | Per device, plus scoped projects | One plan, with projects agreed up front |
What changes
What changes when your IT is managed properly
-
01
You know what you have
Every device, licence, password vault and supplier contract recorded in one place, and kept current.
-
02
Costs become predictable
A monthly fee for running things, and a costed roadmap for everything else. Budgets stop being a guess.
-
03
Failures become rare
Monitoring and lifecycle planning replace kit before it dies, usually at a time that suits you.
-
04
Growth gets easier
New staff, new sites and new software slot into a set-up designed to scale, not one held together by workarounds.
FAQ
Managed IT services, explained
Can’t see your question? Call 01843 482 279 or email hello@squareoneit.co.uk. You’ll get a straight answer from an engineer.
What is a managed service provider (MSP)?
An MSP takes ongoing responsibility for some or all of your IT for a fixed monthly fee, rather than charging for individual jobs. SquareOne IT is an MSP based in Broadstairs, supporting businesses across Kent.
How are managed IT services priced?
Day-to-day management is included in our per-device plans (from £23 per device per month, excluding VAT). Larger pieces of work, such as a cloud migration, server replacement or automation project, are scoped and quoted separately so you always see the cost before agreeing.
Do we still need a server?
Often not. Many small businesses can move files, email and apps to Microsoft 365 and cloud services, which removes a single point of failure. Some line-of-business software still needs a server, and then we’ll help you choose between a well-managed on-site server and a cloud-hosted one.
Can you take over systems another company set up?
Yes. We start by documenting what’s there, securing admin access and fixing anything urgent. Then we plan the improvements into your roadmap rather than rebuilding everything at once.
How often will we review our IT with you?
We agree a review rhythm that suits the size of your business, typically quarterly, covering what’s been done, what’s coming up, risks and budget.
Get a clear picture of your IT estate
We’ll map what you have, flag what’s at risk and sketch a first roadmap, free of charge and with no obligation.
- Call the team01843 482 279
- Emailhello@squareoneit.co.uk
- VisitKent Innovation Centre, Thanet Reach Business Park, Broadstairs CT10 2QQ
- Helpdesk hoursMonday to Friday, 9am – 5pm